Website Terms & Conditions

Last updated: September 2026

These Terms & Conditions govern your use of The Olive Tree Clinic website.

By accessing and using this website, you agree to these terms.

1. About The Olive Tree Clinic

The Olive Tree Clinic

10 Keel Close
Carlton Colville
Suffolk
NR33 8GT

Email: hello@olive-tree-clinic.co.uk
Telephone: 07356 234218

The Olive Tree Clinic provides aesthetic, wellness and minor surgical services subject to individual assessment and clinical suitability.

2. Website Information

We aim to ensure that the information on this website is accurate and up to date.

However, website information is provided for general information purposes and should not be regarded as a substitute for an individual consultation or medical assessment.

Information about treatments, potential benefits, risks and outcomes is intended to provide general guidance.

Individual results and suitability will vary.

3. Clinical Assessment

All treatments are subject to an appropriate consultation and clinical assessment.

A treatment may be declined or postponed where:

• It is considered clinically inappropriate

• There are contraindications

• Further medical information is required

• The expected outcome cannot reasonably be achieved

• Treatment would not be in the patient's best interests

The decision to provide treatment remains a clinical decision.

4. Aesthetic Treatments

Aesthetic treatments are provided following an appropriate consultation and assessment.

Results vary between individuals and no particular aesthetic outcome can be guaranteed.

Where prescription-only medicines are involved, these will only be prescribed and supplied where clinically appropriate and in accordance with applicable legislation and professional requirements.

5. Minor Surgery

Minor surgical procedures are undertaken following appropriate assessment and consent.

The potential risks, benefits, alternatives and expected recovery will be discussed before treatment.

Where appropriate, specimens may be sent for histological examination.

You will be provided with appropriate aftercare information and advised when further medical assessment is required.

6. Appointments

Appointments are arranged by prior agreement.

Please provide accurate contact information when booking so that we can contact you regarding your appointment.

If you need to change or cancel an appointment, please provide as much notice as possible.

Cancellation Policy

For example:

Appointments cancelled will not be eligible for a deposit refund.

7. Prices and Treatment Plans

Treatment prices displayed on the website are provided for guidance.

The final cost may vary depending on your individual requirements.

Where multiple or bespoke treatments are recommended, an individual treatment plan and quotation will be provided following consultation.

Treatment recommendations will always be based on clinical suitability rather than price alone.

8. Payment

Payment is due in accordance with the payment arrangements provided at the time of booking or treatment.

We reserve the right to require payment before treatment is undertaken.

9. Refunds

Because treatments are personalised and clinical services are provided following individual assessment, refunds will be considered in accordance with applicable consumer and contract law and the individual circumstances involved.

A refund does not automatically arise simply because a patient is dissatisfied with a subjective aesthetic outcome.

Nothing in these terms affects your statutory rights.

10. Treatment Outcomes

While we aim to provide excellent clinical care and natural, considered results, individual treatment outcomes cannot be guaranteed.

Factors including anatomy, medical history, skin condition, healing, lifestyle and individual response to treatment may influence results.

11. Aftercare

Patients are expected to follow the aftercare advice provided following treatment.

If you experience unexpected or concerning symptoms following treatment, you should contact The Olive Tree Clinic using the appropriate contact details provided to you.

In an emergency, you should contact 999 or attend your nearest Emergency Department rather than relying on website or email communication.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, branding and design, belongs to The Olive Tree Clinic or is used with permission.

You may not reproduce, copy, modify or commercially use website content without our written permission.

13. Third-Party Websites

Our website may contain links to external websites.

These links are provided for convenience and information.

We are not responsible for the content, security or privacy practices of external websites.

14. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee that it will always be available or free from errors, interruptions or technical issues.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Nothing in these terms affects your statutory rights or our legal responsibilities as a healthcare provider.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The current version will be published on this website.

Last updated: September 2026