Privacy Policy
The Olive Tree Clinic respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, arrange a consultation or receive treatment from us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Olive Tree Clinic
Address:
10 Keel Close
Carlton Colville
Suffolk
NR33 8GT
Email: hello@olive-tree-clinic.co.uk
Telephone: 07356 234218
For the purposes of UK data protection legislation, The Olive Tree Clinic is the data controller responsible for the personal information we collect and process.
2. Information We Collect
We may collect personal information that you provide to us, including:
Name
Date of birth
Address
Telephone number
Email address
Enquiry information
Appointment details
Treatment history
Medical history
Current and previous medication
Allergies
Relevant medical conditions
Information concerning previous aesthetic or surgical treatments
Clinical photographs where appropriate
Treatment and aftercare information
Payment and transaction information
Some of this information, particularly information concerning your health, constitutes special category personal data under UK GDPR and is subject to additional protection.
We only collect health information that is relevant and necessary to assess your suitability for treatment and provide safe and appropriate care.
3. Information Collected Through Our Website
When you use our website, we may automatically collect limited technical information such as:
IP address
Browser and device information
Pages visited
Website usage information
Cookie information
This information helps us operate, maintain and improve our website.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Arrange consultations and appointments
Assess suitability for treatment
Provide aesthetic, wellness and minor surgical services
Maintain accurate clinical records
Provide treatment and aftercare
Communicate regarding appointments
Contact you about changes to appointments or services
Process payments
Manage complaints or concerns
Meet legal, professional and regulatory obligations
Protect patient safety
Improve our services
Send marketing communications where you have provided appropriate consent
We will only use your information for appropriate and lawful purposes.
5. Health Information
As a medically led aesthetics and minor surgery clinic, it is necessary for us to collect certain health information to provide safe and appropriate treatment.
Health information is classified as special category data under UK GDPR and requires additional protection.
We will only process health information where we have an appropriate lawful basis and special category condition under UK GDPR.
We will not request unnecessary medical information through ordinary website enquiries.
Where detailed clinical information is required, we may ask you to provide it during your consultation or through an appropriate secure process.
6. Clinical Records
Clinical records are maintained primarily in paper format.
Paper clinical records are stored securely and access is restricted to those who require access for legitimate clinical or administrative purposes.
We take appropriate measures to protect paper records from unauthorised access, loss, damage or disclosure.
Clinical records will be retained for an appropriate period in accordance with applicable legal, professional, regulatory and insurance requirements before being securely destroyed.
7. Photographs
Clinical photographs may be taken where appropriate to:
Assess your suitability for treatment
Document your clinical condition
Plan and provide treatment
Monitor treatment outcomes
Provide appropriate aftercare
Maintain your clinical records
Clinical photographs will be treated as confidential medical information.
We will not use identifiable photographs for advertising, social media, website content or other promotional purposes without appropriate consent.
8. Email Marketing
We may offer the opportunity to receive email communications about The Olive Tree Clinic, including information about treatments, services, clinic updates and offers.
We will only send marketing emails where we have an appropriate lawful basis to do so.
Where consent is required, you will be asked to provide clear, affirmative consent.
You can withdraw your consent to marketing communications at any time by using the unsubscribe option contained within our emails or by contacting us at:
We will not sell or provide your personal information to third parties for their own marketing purposes.
The ICO recommends that marketing consent is separately obtained, clearly worded and recorded.
9. Sharing Your Information
We will keep your personal information confidential.
We may share information where reasonably necessary with:
Healthcare professionals involved in your care
Your GP or another healthcare professional where appropriate and lawful
Professional advisers
Insurers
Payment providers
Website and IT service providers
Professional or regulatory bodies
Law enforcement or government authorities where legally required
We will only disclose information where there is an appropriate lawful basis to do so.
10. Website Providers
Our website is operated using Squarespace.
Squarespace and other third-party services used on our website may process limited technical information, including information relating to website functionality, security and cookies.
Please see our Cookie Policy for further information.
11. Your Rights
Under UK data protection legislation, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion in certain circumstances
Request restriction of processing
Object to certain processing
Request transfer of certain information
Withdraw consent where processing is based on consent
These rights are subject to certain legal exemptions and may not apply in every circumstance.
To exercise your rights, please contact:
12. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this website.
Last updated: September 2026